Refund policy

Wedding Rental Deposit, Cancellation & Damage Policy

1. Reservation & Deposit

A non-refundable deposit of 50% of the total rental cost is required to reserve your event date and secure rental items. No items will be held without a confirmed booking and deposit.

The remaining balance is due 30 days prior to the event date. If the balance is not received by the due date, the reservation may be cancelled and the deposit forfeited.

Bookings made within 30 days of the event require full payment at the time of booking.

2. Cancellation & Refund Policy

Because items are reserved specifically for your event date, cancellations affect our ability to rebook inventory.

  • More than 90 days before the event: Deposit remains non-refundable, but additional payments will be refunded.

  • 30-60 days before the event: 75% of the total rental fee is non-refundable.

  • 30 days or less before the event: 100% of the rental fee is non-refundable.

Date changes may be accommodated depending on availability and may be subject to a rescheduling fee of $50.

3. Damage & Security Deposit

A refundable damage/security deposit will be required for certain rentals. This deposit will be returned within 3-5 business days after items are inspected, provided items are returned on time and in their original condition.

Clients are responsible for the care of all rental items from the time of delivery/pickup until items are returned.

Charges may apply for:

  • Broken items

  • Missing pieces

  • Wax, paint, glue, or permanent stains

  • Burn marks

  • Excessive dirt or damage beyond normal use

Replacement or repair fees will be charged at full replacement value or repair cost, which may be deducted from the damage deposit. If damages exceed the deposit amount, the client agrees to pay the additional balance.

4. Missing or Unreturned Items

Items not returned within 48 hours after the agreed return time will be considered missing and charged at the full replacement value.

5. Cleaning Policy

Items must be returned free of excessive debris and in the same condition received.

Additional cleaning fees may apply for:

  • Heavy wax removal

  • Excessive dirt or mud

  • Food residue

  • Adhesive materials (tape, glue, etc.)

Cleaning fees typically range from $10–$100 per item depending on the severity.

6. Acceptance of Terms

By placing a deposit and confirming a booking, the client agrees to all terms and conditions outlined in this policy.

 

RETURN POLICY ON NON-RENTAL ITEMS

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jinny@cedarlace.ca. Please note that returns will need to be sent to the following address: 5105B 24th Street Vernon BC V1T8X7 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at jinny@cedarlace.ca.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/NON RETURNABLE ITEMS

 Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.